Frequently Asked Questions
Everything you need to know about MobileCV.ai
Getting Started
MobileCV.ai is an AI-powered CV and resume builder that transforms any document into a professionally designed CV in seconds. Simply upload your existing resume, choose a template, and download your polished CV as a PDF.
It's simple:
- Upload: Upload your existing CV (PDF, DOCX, image) or paste text
- Choose Template: Select from our professional templates
- Download: Get your polished CV as a PDF instantly
Our AI automatically extracts and formats your information - no manual data entry required!
We accept:
- PDF - Most common CV format
- DOCX/DOC - Microsoft Word documents
- Images - JPG, PNG (photos of CVs)
- Text - Paste your content directly
Yes, you need a free account to use MobileCV.ai. This allows us to:
- Save your CVs so you can access them anytime
- Track your credit balance
- Let you edit and update CVs later
Registration is free and takes less than a minute!
Credits & Pricing
Credits are our simple payment system:
- 1 credit = Create 1 new CV
- 1 credit = Edit an existing CV
New users get 3 free credits upon registration - no credit card required!
Yes! Every new user receives 3 free credits immediately upon registration. No credit card required, no strings attached. That's enough to create 3 professional CVs!
We offer flexible credit packages:
- Starter: 5 credits - $2.99
- Popular: 15 credits - $6.99 (best value)
- Pro: 40 credits - $14.99
Prices may vary. Check the Credits page for current pricing.
No, credits never expire! Once you have credits in your account, they're yours to use whenever you need them.
Credit purchases are non-refundable. However, if you experience technical issues that prevent you from using your credits, please contact our support team and we'll help resolve the issue.
Features
We offer multiple professional templates designed for different industries and preferences. All templates are ATS-friendly (Applicant Tracking System compatible) to ensure your CV gets past automated screening.
Yes! You can edit your CV anytime. Each edit uses 1 credit. You can modify content, change templates, or update information as your career progresses.
We support 15+ languages! Our AI can process documents in various languages and generate CVs accordingly. The interface is in English, but your CV content can be in your preferred language.
Yes! Once you create a CV, you can download it as many times as you want at no extra cost. You only use a credit when creating or editing a CV.
Privacy & Security
Yes, we take security seriously:
- All data is encrypted in transit (HTTPS)
- Passwords are securely hashed
- Uploaded files are deleted after processing
- We don't share your data with third parties
Only you! Your CVs are private and can only be accessed by you when logged into your account. We don't share or publish your CVs anywhere.
Yes, you can delete your account at any time from your Account Settings. When you delete your account, all your data (including CVs and personal information) will be permanently removed within 30 days.
Troubleshooting
The AI extracts information automatically, which may occasionally result in formatting differences. You can:
- Try a different template
- Use the edit feature to adjust content
- Upload a cleaner source document
Please check your spam/junk folder first. If you still can't find it:
- Request a new verification email from the pending page
- Make sure you entered the correct email address
- Contact support if the issue persists
This is rare, but if it happens:
- Wait a few minutes and refresh your credits page
- Check your email for a payment confirmation
- If credits still don't appear, contact support with your payment details
We'll resolve any payment issues promptly.
Still Have Questions?
Can't find what you're looking for? Our support team is here to help!