Privacy Policy

Last updated: December 27, 2024

1. Introduction

MobileCV.ai ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.

By using MobileCV.ai, you consent to the practices described in this policy.

2. Information We Collect

2.1 Account Information

When you register, we collect:

  • Email address
  • Name (optional)
  • Password (securely hashed)

2.2 CV Content

When you use our Service, we process:

  • Documents you upload (PDF, DOCX, images)
  • Text you paste or type
  • CV data extracted by our AI (name, experience, education, skills, etc.)
  • Generated CV documents

2.3 Payment Information

Payment processing is handled by Stripe. We do NOT store:

  • Credit card numbers
  • Bank account details
  • Full payment card information

We only receive transaction confirmations and purchase history.

2.4 Usage Data

We automatically collect:

  • IP address
  • Browser type and version
  • Device type (mobile/desktop)
  • Pages visited and features used
  • Date and time of access

3. How We Use Your Information

We use your data to:

  • Provide the Service: Process your documents and generate CVs
  • Manage your account: Authentication, credits, and preferences
  • Process payments: Handle credit purchases via Stripe
  • Improve our Service: Analyze usage patterns and fix issues
  • Communicate: Send transactional emails (verification, password reset)
  • Ensure security: Detect and prevent fraud or abuse

We do NOT sell your personal data to third parties.

4. AI Processing

Your uploaded documents are processed by AI systems to extract and format CV information. Important notes:

  • AI processing is automated with no human review
  • Uploaded files are temporarily stored during processing
  • We use third-party AI providers (OpenRouter/Google Gemini) for processing
  • AI providers may retain data per their own privacy policies

We recommend not uploading sensitive personal information beyond what's typical for a CV.

5. Data Storage and Security

We implement security measures to protect your data:

  • Passwords are hashed using bcrypt
  • Data is transmitted via HTTPS/TLS encryption
  • Database access is restricted and monitored
  • Regular security updates and patches

While we strive to protect your data, no system is 100% secure. Use strong passwords and don't share account credentials.

6. Data Retention

  • Account data: Retained while your account is active
  • CV data: Stored until you delete it or your account
  • Uploaded files: Deleted after processing (typically within 24 hours)
  • Transaction history: Retained for legal and accounting purposes

When you delete your account, we remove your personal data within 30 days, except where retention is required by law.

7. Cookies and Tracking

We use cookies for:

  • Essential cookies: Session management, authentication
  • Preference cookies: Device preference (mobile/desktop)

We do not use advertising cookies or third-party tracking for ads. You can disable cookies in your browser settings.

8. Third-Party Services

We use the following third-party services:

  • Stripe: Payment processing (Privacy Policy)
  • OpenRouter/AI Providers: Document processing
  • Email service: Transactional emails

Each service has its own privacy policy governing their data practices.

9. Your Rights

Depending on your location, you may have rights to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Delete your account and data
  • Portability: Export your data in a readable format
  • Objection: Opt out of certain data processing

To exercise these rights, contact us at privacy@mobilecv.ai.

10. Children's Privacy

Our Service is not intended for users under 16 years of age. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

11. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on our website. Continued use after changes constitutes acceptance.

13. Contact Us

For privacy-related inquiries:

Email: privacy@mobilecv.ai

General Support: support@mobilecv.ai

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